How can we help?

Petsly is a pet care marketplace that connects pet owners with trusted, verified local sitters. Download the app, create your profile and add your pets, then browse available sitters near you. You can view their services, pricing, availability, and reviews before booking in just a few taps.

Petsly is available for iOS and Android. Search for "Petsly" in the App Store or Google Play Store, or visit petsly.pet and tap the download button for your platform.

You can browse sitter profiles without an account, but you'll need to create a free account to message sitters, book a service, or leave a review. Sign up takes less than two minutes.

Yes. During sign-up you can choose your primary role, and you can always enable sitter features later from your profile settings. Your owner and sitter dashboards are separate but accessible from the same account.

Open the app, go to the Search tab and enter your location and desired dates. Browse matching sitters, select the service you need, and tap "Book Now". Review the price breakdown and confirm — the sitter will receive your request and can accept or decline within 24 hours.

Yes. Open your Bookings tab, select the booking and tap "Cancel" or contact your sitter to discuss changes. Cancellation terms depend on how far in advance you cancel — full details are shown before you confirm. For modifications (e.g. extra pets or changed dates), message your sitter directly through the in-app chat.

If a sitter is unable to accept, you'll be notified and your payment will not be charged. You're free to send a request to another available sitter. The Petsly support team can also help you find a suitable sitter — reach out to support@petsly.pet.

All sitters on Petsly go through a verification process before they can accept bookings. For eligible services, you can also enable live GPS tracking so you can follow your pet's walk in real time from the app.

Petsly uses Stripe for secure payments. Your card is charged only after a sitter accepts your booking request. Payment is held by Petsly and released to the sitter after the service is completed, giving you peace of mind.

A small service fee is included in the price shown at checkout. There are no hidden charges — the total displayed before you confirm is exactly what you pay.

If you cancel within the cancellation window shown at booking, you'll receive a full refund. Cancellations outside that window may be subject to a partial fee. If something goes wrong during a booking, contact us at support@petsly.pet and we'll review the situation.

Yes. If you have a promo code or voucher, you can apply it at checkout. Referral credits are also applied automatically when you invite friends who sign up and complete their first booking.

Download the app, sign up and select the sitter role during onboarding. Complete your profile, set your services and pricing, define your availability, and submit your identity verification. Once approved, your profile will be visible to pet owners in your area.

Petsly supports a range of services including dog walking, pet boarding (overnight stays at your home), home visits (drop-in check-ins), day care, and house sitting. You choose which services you offer and set your own rates.

Earnings are released after a booking is marked complete. Payouts are processed via Stripe to your linked bank account. Processing time depends on your bank but is typically 1–3 business days after release.

To protect pet owners and their pets, all sitters must complete a KYC (Know Your Customer) identity check before accepting paid bookings. You'll be prompted to upload a valid government-issued ID through the app. The review typically takes 1–2 business days.

On the sign-in screen, tap "Forgot password?" and enter the email address associated with your account. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you signed up with Google or Apple, use those sign-in options instead.

We take privacy seriously. Your data is used only to operate the platform and improve your experience. We do not sell personal data to third parties. Read our full Privacy Policy for details.

You can report a user directly from their profile or from a booking chat by tapping the report icon. For urgent safety concerns, email us at support@petsly.pet with "URGENT" in the subject line and we'll prioritize your case.

You can request account deletion from Profile → Settings → Delete Account inside the app, or visit our account deletion page. All your data will be permanently removed in accordance with our Privacy Policy.