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Where: the “Profile” tab → “App Settings” (in the “Support & Settings” section, or the gear icon at the top of your profile). On the web app there is also a “Language” shortcut in the profile sidebar.

1. Go to “Profile” → “App Settings”.
2. In the “Preferences” section, tap the “Language” row — its subtitle shows the language you are using now.
3. Pick your language from the list. English and Greek are always available; more may appear if extra languages are enabled for your account.
4. The app switches instantly and shows “Language preference updated successfully”. Your choice is saved to your account and re-applies every time you sign in.

💡 The “Languages” field in Edit Profile is different — it lists the languages you speak on your public profile, not the app’s display language.

Where: the “Profile” tab → the pencil / edit icon at the top of your profile (sitters and organizations can also use the “Edit Profile” menu row).

1. Open “Edit Profile”.
2. Move between the tabs: “Basic Information”, “Location”, “About Me”, “Personality”, “Socials” and “Portfolio”.
3. On “Basic Information”, tap “Change Photo” to update your picture and edit your “Display Name” and “Phone Number” (tap “Verify” to confirm your number by SMS).
4. On “Location”, tap “Use Current Location” to drop a pin, or fill in Country → City → Postcode → Address. Sitters can also set address privacy and a service radius.
5. Fill in “About Me”, “Personality”, “Socials” and your “Portfolio” photos as you like.
6. Changes save automatically as you go; tap the checkmark at the top to finish. You’ll see “Profile updated successfully!”. A display name is required.

💡 Organization admins get two rows — “Edit Profile” for their personal details and “Edit Organization” for the business.

Where: the “Messages” tab → the chat tied to your booking (the one with the booking card at the top).

Before you start: phone numbers unlock automatically once the booking is “Accepted” (or later). For everyone’s safety you can’t type or paste a number into the chat — use the built-in “Call” action instead.

1. Once the booking is “Accepted”, open its conversation in “Messages”.
2. Tap the “+” (Actions) button to the left of the message box.
3. Scroll to the “More” section and tap “Call”.
4. A “Call [name]” popup shows the other person’s number — tap “Call” to dial, or “Cancel” to just note it.

💡 The exchange is mutual and automatic after acceptance — both sides reveal each other’s number this way. Petsly never posts numbers into the chat itself.

Where: the “Search” tab (the “Search” item in the sidebar on desktop web).

Before you start: add at least one pet to your profile — you’ll choose your pet during booking.

1. Open “Search” — Petsly lists nearby sitters and organizations, nearest first.
2. Optional: use the “Find the perfect sitter” form (service, dates, pets) or “Filters” to narrow the results.
3. Tap “Book Now” on a card, or open a profile first and then tap “Book Now”.
4. Step through the wizard with “Next”: choose a “Service”, any “Add-Ons”, the “Time”, your “Pets”, and an “Address” if the service needs one.
5. On “Review”, tap “Continue to Payment”, check the summary and tap “Pay [amount]”.
6. Your card is only held, not charged — it’s captured when the sitter accepts, and released if the booking is cancelled. You’ll see “Payment Successful!” — tap “View Booking”.

💡 Not sure who to pick? Post one broadcast request and let sitters send you offers (see below).

Where: the “Home” tab → the “Can’t decide? Let sitters reach you” card, or the “Broadcast request” button on the “Search” tab.

1. On “Home”, tap “Send Request” on the “Can’t decide? Let sitters reach you” card.
2. Pick a “Service” and tap “Next” — the rates shown are averages; the final total depends on each offer.
3. Choose the “Time”, then select your “Pets”.
4. On “Review”, add any “Additional Notes”, then tap “Send to available sitters”. No payment is taken yet.
5. You land on “Your request is now live” — tap “View request” to watch offers arrive.
6. Compare the sitters’ offers and pick one. You only pay after you choose an offer and add any extras.

💡 You confirm your exact address after you pick a sitter — the broadcast only shows sitters your general area.

Where: open the booking in the “Bookings” tab and tap the “Meet & Greet” pill in the bottom action bar. Owners also see a “Want to meet first?” card right after paying.

Before you start: a booking must already exist and the service must support meet & greets (e.g. boarding or house sitting). The meeting itself is free.

1. Open the booking, tap “Meet & Greet”, then “Request”.
2. Under “Pick the days that work for you”, tap dates on the calendar or use a chip (“Tomorrow”, “This weekend”, “Next 3 days”).
3. Set a daily “From” / “To” time window and choose a duration (“30 minutes” or “1 hour”), then tap “Send request”. The meet & greet takes place at the owner’s home.
4. The other person picks an exact slot (“Choose a time”) or proposes different times.
5. Once locked in you’ll see “Meet & Greet scheduled”, with “Open chat” and “Reschedule” options.

💡 Either side can start a meet & greet, and because your booking amount is only held until the sitter accepts, you effectively meet before you’re charged.

Where: open the walking booking in the “Bookings” tab and tap the “GPS tracking” pill. Available in the iOS / Android app.

1. During the walk, open the dog-walking booking and tap “GPS tracking”.
2. Tap the “View Live GPS” card to watch your sitter’s location and route in real time.
3. If tracking isn’t on yet, tap “Request GPS” to nudge your sitter to turn it on — the badge changes to “GPS requested”.

💡 Live GPS runs in the phone app (not the web app) and is available for walking-type services once the booking is accepted.

Where: the “Sitter Dashboard” → the “Earnings & Payouts” card → “View Earnings”. You can also do this during sign-up at the “Payouts” step.

1. Open “Earnings”. If your bank isn’t linked the status card reads “Setup Required” — tap it, or tap “Set Up Bank Account”.
2. On the “Set Up Payouts” sheet, tap “Connect with Stripe” and complete Stripe’s secure form (identity and bank details).
3. Back in the app the status refreshes to “Bank Account Connected” (or “Verification Pending” while Stripe reviews).
4. Earnings are released after a booking is completed and its review window closes. When you have an available balance, tap “Request Payout”, keep the bookings you want to release checked, and tap “Confirm Payout Request”.
5. Funds reach your bank in about 2–5 business days. View past payouts from the “Payout History” (clock) icon.

💡 Turn on “Automatic payout” to have your balance sent to your bank automatically. Set your correct country before connecting — it can’t be changed afterwards.

Where: the “Profile” tab → the “Business Management” section → “Service Pricing”.

1. Open “Service Pricing”. Existing services are grouped under “Active” and “Inactive” tabs.
2. To add one, tap the “+” button (or “Add Service” on desktop web) to open the 5-step wizard.
3. “What do you offer?” — pick the service type (this can’t be changed later).
4. “Set your price” — type your rate; the unit (e.g. per night) follows the service type. Optionally add an extra-pet price.
5. Add optional “Add-ons”, set your “Availability”, then tap “Save Service”.
6. To edit later, tap the pencil on a service card and open a section (“Pricing”, “Availability”, “Description”). Use the pause / play icon to deactivate or activate, or the trash icon to remove it.

💡 Inactive services aren’t visible to pet owners. Deleting hides a service but keeps the past bookings that used it.

Where: the “Sitter Dashboard” → “Broadcast requests” (opens the “Broadcast Requests” feed). On web this is the “Requests” sub-tab of “Bookings”.

Before you start: your identity check (KYC) must be approved and your payouts set up before you can send offers.

1. On the “Active” tab, tap an open request to open “Request Details”.
2. Optional: tap “Check Availability” to cross-check your own calendar.
3. Review the price breakdown — prices auto-fill from your rates; tap the pencil on a row to change one, or type a price for quote-only services.
4. Add an optional “Message to owner”, then tap “Offer / Claim”.
5. You’ll see “Offer sent” and the button changes to “Offer Submitted”. You can “Withdraw Offer” while it’s pending.

💡 Sending an offer doesn’t create a booking — the owner compares offers and picks one. If yours is chosen, an “Open booking” button appears.

Where: the “Messages” tab → the conversation with your customer → the “+” (Actions) button.

Before you start: this may need to be enabled for your account. You first ask permission and the customer accepts before a quote can be sent.

1. In the chat, tap “+” → “Request to send a quote” (under “This booking”).
2. Wait for the customer to tap “Accept” (they can also start it with “Ask for a quote”).
3. Reopen “+” → “Send quote” to open the wizard: pick the pet(s), the service(s) and your price, and the schedule.
4. Review the “Overview” and price breakdown, add an optional note, then tap “Send quote”.
5. The customer sees a “Quote” card, taps “View quote” → “Continue to payment”, and paying turns it into a confirmed booking.

💡 Only one active quote is allowed per chat at a time.

Where: the “Profile” tab → “Request booking / payment” → “My pay links”.

Before you start: Pay by Link may need to be enabled for your account, and your payouts must be set up. The customer’s email must not already belong to a Petsly account.

1. Open “My pay links” and tap the “+” (or “Create link”).
2. In the builder, pick the service(s) and type each price, then set the “Time”.
3. On the “Customer” step, enter the customer’s name and email (the link is sent there), plus any pet details.
4. On “Review”, tap “Generate payment link”. The “Share payment link” screen shows a QR code and a copyable link — Petsly also emails it to the customer.
5. The customer opens the link in a browser, verifies a 6-digit code, reviews the booking and pays by card, Apple Pay or Google Pay. It then appears in your bookings automatically.

💡 Manage links from “My pay links” — “Copy link”, “Resend” or “Cancel” (unpaid links only).

Where: the “Bookings” tab → open the accepted / confirmed booking → the “Proof Photos” pill.

1. Open the booking you’re caring for (status “Accepted” or “Confirmed”) and tap “Proof Photos”.
2. Under “Select category”, choose a chip: “Pet”, “House”, “Walk”, “Feeding” or “General”.
3. Optionally add a caption, then tap “Upload Photo” and pick a photo from your device.
4. You’ll see “Photo uploaded successfully!” and the photo appears in the carousel.
5. The owner sees your photo on their read-only “Proof Photos” tab. Tap the trash icon to remove one of yours.

💡 The upload area only shows while the booking is active (Accepted or Confirmed). The owner only views photos — they never upload.

Where: the “Bookings” tab → open the dog-walking booking → the “GPS tracking” pill → “Activate GPS tracking”. Available in the iOS / Android app.

Before you start: GPS works for walking-type services once the booking is “Accepted” or “Confirmed”, in the phone app (not the web app).

1. Open the walking booking, tap “GPS tracking”, then “Activate GPS tracking”.
2. On Android, tap “Continue” on the background-location notice, then grant your device’s location prompt — choose “Allow all the time” so it records in the background.
3. Sharing starts — the pill turns green with a “Live” badge, and Android shows a “Live location sharing is ON” notification.
4. Optional: tap “View My Route” to watch your path on the map.
5. When the walk is over, tap “Stop tracking” (marking the booking Completed also stops it).

💡 Granting location and starting to share happen together — there’s no separate switch. The owner follows your route in real time.

Where: the “Profile” tab → “Portfolio & Photos” (opens “Edit Profile” on the “Portfolio” tab).

Before you start: video uploads may need to be enabled for your account. Clips are limited to about 60 seconds and 50 MB.

1. Open “Portfolio & Photos” (or “Edit Profile” → “Portfolio”).
2. Tap the round “+” button in the Portfolio card and pick a video clip.
3. Once it uploads (a thumbnail with a play icon), tap the pencil on that clip to open “Edit Photo”.
4. Optionally add a caption and service tag, turn on “Set as Featured”, then tap “Save”.
5. It now shows a gold “Featured” badge and appears as the large hero video at the top of your public profile.

💡 Only one item can be featured at a time — setting a new one automatically un-features the old.